Warranty and
Technical Service

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Warranty: IAS Products Ltd. warrants product of its own manufacture against defects in materials and workmanship for a period of twelve (12) months from the date of shipment. This warranty does not apply if the goods have been damaged by accident, abuse, misuse, modification, misapplication, by damage during shipment, or by improper service or storage. Our obligation under this warranty is limited to repairing or replacing, at our option, without charge, F.O.B. our place of business, any part of our own manufacture which is proven to have been defective at the time of shipment provided.

The Buyer:
i). provides immediate written notice at the time such defect is discovered;
ii). establishes its normal use and service of the product, and
iii). returns the defective equipment or product, transportation prepaid, to establish the claim.

IAS Products Ltd. shall in no case be responsible for labour charges, lost production, damages or delays as a result of such defects.

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Technical Service: Most equipment problems can be diagnosed and resolved over the telephone with minimal delay. This is our first level of product support. Technical support and telephone troubleshooting on all IAS products is available between the hours of 08:00 and 17:00 Pacific Time, Monday to Friday by calling +1 604 924-1844. Parts lists are available on this web site under Parts based on commercial service availability. Upon request parts items selected may be shipped express courier to your location.